We typically delivery within two business days. Your requested delivery date will be confirmed once your order is placed.

Cancel: No problem. We only require the equivalent of two-month rent. After that you can rent month-to-month, and cancel at any time.

Moving: we are happy to move the washer & dryer to a new location, but delivery fees will apply.

Not necessarily! We offer a 1-hour call or text notice before arrival. If you won’t be home, just let us know how to access your unit.

Many apartment communities allow us in when you authorize a simple Permission to Enter (PTE) or give notice to the office. Some downtown locations may require you to schedule elevator or dock access through your resident portal—check with your leasing team to confirm.

If you have any problem with either the washer or dryer, contact us, and we’ll send a technician out to solve the problem.

If the problem can’t be fixed, your unit will be replaced.

You bet! We will be happy to deliver and install a single unit.

The cost for a single unit is $35/month.

Free delivery is still included!

Of course! We’ve been delivering up multiple flights of stairs for over 40 years!

We would like to know as much about the building as possible before delivery. Older buildings present unique delivery challenges when small walkways and entryways prevent furniture from fitting through those spaces.

The more information you can provide us on the front end, the more we can help eliminate these potential problems.

Yes, a credit check is required for most orders.

• Individuals: Your privacy is important to us, and we use Experian for all credit checks. The instant credit check from Experian is required prior to finalization of your order.

• Business Orders: In lieu of a credit check, business orders will require a completed Business Date form, sent to your email after the order has been received.

• International customers will be required to provide other documentation.

What It Is
The Customer Protection Plan works like insurance. It protects you from unexpected issues like:

• Fire or storm damage

• Water damage or theft

• General wear-and-tear beyond normal use

It’s a non-refundable monthly fee (10% of your rent in most cities, 8% in Omaha) that gives you peace of mind during your rental.

Opting Out with Insurance
You can opt out of the plan by providing a Certificate of Insurance from your insurance provider. It must:

• Show your delivery address, and

• List Furniture Options as a Loss Payee or Additional Insured

Already Enrolled but Want to Switch?
If you've already chosen the Customer Protection Plan but want to switch to your own insurance later, just send us your Certificate of Insurance. Once received, we’ll remove the plan from your future monthly charges.