Frequently Asked
Questions

Popular Topics

Overview [Toggle All]

  • Rental furnishings may not be the perfect solution for some, but certain types of customers have seen great success from their rental experience.

    There are 9 types of shoppers who benefit the most from rental furniture:

    • Military Personnel
    • People in Transition
    • Disaster Relief
    • College Students
    • Interns
    • Traveling Groups
    • Corporate Housing Companies
    • Apartment Communities
    • Home Stagers

    Learn more about how rental furniture helps all kinds of clients in our Is Rental Furniture Right for You? blog post!

  • Thousands of customers over Furniture Options’ 35-year history have taken advantage of the benefits of furniture rental. From saving the environment to saving your money, here are 5 reasons why renting furniture could be the best option for you.

  • We deliver to the following cities and their surrounding areas:

    • Austin
    • Dallas/Ft. Worth
    • Des Moines
    • Houston
    • Kansas City
    • Little Rock
    • Northwest Arkansas
    • Oklahoma City
    • Omaha
    • St. Louis
    • Tulsa
    • Wichita
  • Yes, we do require a credit check on most orders. The credit check is included in the ordering process, making the process as simple as possible. No extra work required!

  • There is a 2-month minimum rental required, after that we never tie you to a long-term commitment. You simply rent your furniture month-to-month for as long as you like and we’ll pick it up whenever you’re done. All we ask is that you give us a 15-day notice when you’re ready to cancel the lease.

The Furniture & Collections [Toggle All]

  • Because we offer so many options, our “Designer Selected” rooms may include furnishings not shown on our website. All pictures are indicative of the furniture quality you will receive, however, and you can always request features to fit your style!

    We’ll always do our best to accommodate your requests and, if you receive a piece that you don’t like something, we’re happy to exchange it for an equivalent piece.

  • Ordering online is the best way to order your furniture, but we do have furniture showrooms in several cities including Des Moines, Kansas City, Oklahoma City and Wichita. Come in and find which of our furnishings is the perfect set for you.

    In all other cities, ordering your furniture on our website is fast and easy.

    1. Select the city you’d like to order in.
    2. Choose your furniture collection and any additional furnishings you’d like to rent.
    3. Fill out our online order form.
    4. Hit “Finalize Order” and you’re on your way to receiving your amazing rental furniture!
  • Sometimes. We receive new furniture all the time, so the furniture you receive may be brand new! We cannot guarantee new furniture, however, as our rental furniture may have been used by a previous renter.

    HOWEVER, we do guarantee all furniture will be in showroom condition. This means each furnishing is closely inspected for stains, marks of use, and wear-and-tear. All furniture is thoroughly cleansed to ensure the highest cleanliness.

    You will only receive furniture that has met our high standards, and if you are unhappy with any aspect of your rental furniture, you may exchange the furnishings for another piece.

  • Our collections include a combination of: Sofa, Chair, Cocktail Table, End Table, Lamp, Dining Table w/ Chairs, Queen Bed (Mattress, Box, Frame, Headboard), Dresser & Mirror, and Nightstand w/Lamp.

    • The Essentials Collection gives you all the basics to live comfortably.
    • The Lifestyle Collection is our most requested package, offering more design flair at a great value.
    • The Signature Collection includes more pieces and accessories with premium options like sectionals or leather furniture.

    Compare Collections »

    For all collections you have the option of adding more furniture pieces, electronics, housewares, appliances, and decorative items to make your temporary housing feel like home.

  • Yes, but your best value is to stay within our deeply discounted furniture collection packages.

    You have the option to customize your package items or even rent one piece. Rental rates vary by city and require a 2-month minimum rental period. Please contact your local office for more details.

  • We will be happy to add or exchange any items! Contact your local Furniture Options office for more details. Some service or delivery fees may apply.

  • We know life happens and expect a certain amount of wear and tear. But if there is damage beyond the norm of daily life, please contact us as soon as possible.

  • Of course! We’re never surprised when customers fall in love with their furniture, so we offer options to purchase your furnishings. There are no major mark-ups and you’ll never pay more than retail price.

Delivery & Pick-up [Toggle All]

  • We deliver to the following cities and their surrounding areas:

    • Austin
    • Dallas/Ft. Worth
    • Des Moines
    • Houston
    • Kansas City
    • Little Rock
    • Northwest Arkansas
    • Oklahoma City
    • Omaha
    • St. Louis
    • Tulsa
    • Wichita
  • We will be happy to add or exchange any items! Contact your local Furniture Options office for more details. Some service or delivery fees may apply.

  • Delivery fees vary from city to city. When you place an order online, you’ll see the estimated delivery fees for the city you selected for your order. If you have additional questions, please contact your local representative.

  • There’s no time like the present, so we want to get your furniture to you ASAP! We can often get your furniture, housewares, and electronics to you as soon as the day after your order. Talk about fast!

  • No more sitting at home during an hours-long delivery window. We’re happy to deliver and install your furniture without you needing to wait at home for us! Just let us know if you won’t be home during your delivery and how you’d like us to enter you home. Talk about convenient!

    If you’d like us to deliver to your apartment, it gets even easier! Just let your office know to expect us and they should be able to let us in. No leaving your door unlocked or hiding a key!

  • Of course! However, we’d like to know as much about the building as possible before delivery. Older buildings present unique delivery challenges when small walkways and entryways prevent furniture from fitting through those spaces. The more information you can provide us on the front end, the more we can help eliminate these potential problems.

  • Most furniture is already assembled and spotlessly cleaned prior to delivery. We will set-up your bed onsite, then arrange all your furniture and accessories according to your floor plan.

  • Yes, you can always add or exchange items to your lease after your initial delivery. Contact your local Furniture Options office for more details. Service or delivery fees may apply.

  • Give us a call to schedule your pick-up whenever you’re ready to end your lease! After our 2-month minimum rental period is complete, there is no long-term commitment for your rental furniture.

    We do require a 15-day minimum notice to schedule your pick-up, so let us know ahead of time when you’re ready for us to come by and get your furniture.

Billing [Toggle All]

  • Yes, we do require a credit check on most orders. The credit check is included in the ordering process, making the process as simple as possible. No extra work required!

  • Ordering online is the fastest and easiest way to rent your temporary furnishings. Online payments are currently unavailable, but we are working on an online payment option for all customers.

  • Delivery fees vary from city to city. When you place an order online, you’ll see the estimated delivery fees for the city you selected for your order. If you have additional questions, please contact your local representative.

  • The damage waiver fee covers fire, storm, water damage, general wear-and-tear and other situations beyond your control that can happen anytime. This is a monthly fee and is not refundable.

    However, if your homeowner’s insurance has a clause that states it covers rental furniture, then your fee will be waived. We need to receive full documentation of coverage before your lease begins to waive the damage waiver fee.

  • Yes! We’re proud to work with many service members and first responders throughout the Midwest. As thanks to these men and women for serving our communities, we offer free delivery within our local delivery areas to all active duty military, police offers, firefighters, EMTs and Paramedics. Include your military or professional identification information at checkout to receive the discount.